Privacy Policy

This Privacy Policy explains how HomeKeeperPlus ("we", "us") collects, uses, and protects information when you use our home maintenance subscription service.

1. Information We Collect

• Account information: name, email address, password (hashed).
• Property data: address, property details, rooms, appliances, vendors, projects, documents, and photos you upload.
• Payment information: billing details handled by our payment processor. We never store full card numbers on our servers.
• Usage data: log data, device information, IP address, and feature interactions.

2. How We Use Information

• To provide and operate the Service, including personalized maintenance schedules.
• To process payments and manage subscriptions.
• To send transactional emails (reminders, receipts, security notices).
• To improve features, troubleshoot issues, and detect abuse.
• To comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We share data only with:

• Service providers (hosting, payments, email delivery, analytics) under contractual data-protection terms.
• People you explicitly grant access to via the sharing feature.
• Authorities when required by law or to protect rights and safety.

4. Data Retention

We retain account and property data for as long as your account is active. After account deletion, data is removed within 30 days, except where retention is required for legal, accounting, or fraud-prevention purposes.

5. Security

We use encryption in transit (TLS), encryption at rest for stored documents, hashed passwords, and role-based access controls. No system is perfectly secure, but we work continuously to protect your data.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. Contact us to exercise these rights.

7. Cookies

We use essential cookies to keep you signed in and to operate the Service. We may use privacy-friendly analytics cookies to understand aggregate usage. You can control cookies through your browser settings.

8. Children

HomeKeeperPlus is not directed to children under 16. We do not knowingly collect personal information from children.

9. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

10. Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes via email or in-app notice.

11. Contact

Privacy questions? Reach us at privacy@homekeeper.app.